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Privacy Policy

Hankyu Hanshin Holdings, Inc. (hereinafter “the Company”) is aiming to offer our customers the comfort and excitement of city life through its products and services. The personal information of our customers among other individuals may be used when the Company offers its products and services to better meet our customers’ expectations. The Company is aware that the personal information is extremely important for our customers’ privacy and it must be safeguarded and properly used in accordance with their intention. Hankyu Hanshin Holdings, Inc. shall protect personal information by implementing in-house regulations in respect of personal information and make every endeavor to protect that information in order to pursue our customer-first philosophy.

1.(Personal Information to Be Subject)

All of the personal information the Company handles shall be subject to its privacy policy.

2.(Compliance)

The Company shall comply with all Japanese applicable laws, government ordinances, and guidelines in respect of personal information.

3.(Company Structure)

The Company shall set up a department which promotes activities to protect personal information and appoint a manager in each division to streamline the internal control function of personal information.

4.(Use of Personal Information)

The purposes for which personal information is to be used shall be clearly designated and that information is to be used within the minimum necessary for the purposes.

5.(Personal Information Acquisition)

Personal information shall be acquired in legal and appropriate ways.

6.(Maintenance of Accuracy of Personal Information)

The Company shall take appropriate measures to maintain accurate and updated personal information.

7.(Maintenance of Personal Information Safety)

The Company shall take necessary and proper safety measures to prevent illegal access, loss, destruction, falsification and leakage of personal information.

8.(Supervision of Subcontractors)

When outsourcing the handling of personal information to a subcontractor, the Company shall exercise necessary and proper supervision over that subcontractor to ensure the security of personal information.

9.(Disclosure/ Correction of Personal Information)

The Company shall properly respond to requests for access to or correction of personal information by following the required procedure for that information.

10.(Inquiries about Personal Information)

Should you have any inquiries about our handling of your personal information, please contact the following:   Group Management Planning Department at Hankyu Hanshin Holdings, Inc. TEL: 06-6373-5004
Business Hour:9:00 - 17:50 Except for Weekends, National Holidays, New Year Holidays, and the holiday-studded Golden Week

11.(Continuous Improvement of Privacy Policy)

The Company shall conduct its audit regularly to revise and improve continuously the in-house regulations as well as the company structure for the purpose of appropriate protection of personal information.

12.(Governing Law)

The validity, interpretation and implementation of this privacy policy shall be governed by the laws of Japan and interpreted in accordance with the laws of Japan.

13.(Language)

The original version of this privacy policy was created in Japanese. In cases where any differences occur between the translated version of this privacy policy and the original Japanese version, the original Japanese version shall prevail.